Privacy Policy
 

Effective date: 6/8/2026
 

SOBO Hospitality Holdings, Inc., doing business as Serendipity Sun Club & RV Park (“Serendipity,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and handle personal information through serendipitysunclub.com and related interactions with our office.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and mailing address.

• Reservation details, accommodation preferences, and information about your stay.

• Membership application information and related communications.

• Identification documents and information needed to verify identity, age, or membership eligibility when requested.

• Background-check authorization and screening information when applicable.

• Transaction information related to purchases and payments.

• Information you provide through forms, emails, surveys, or other communications.

• Technical information, such as your IP address, browser type, pages visited, and interactions with our website.

Payments are handled through our payment providers. Please do not send payment-card details or other sensitive information through ordinary email.

How We Use Your Information

We use personal information to:

• Respond to questions and reservation requests.

• Process reservations, purchases, and payments.

• Review membership applications and verify eligibility.

• Arrange authorized background checks.

• Manage member accounts and access to member services.

• Communicate about reservations, applications, accounts, resort operations, and safety.

• Send newsletters and promotional messages when you subscribe or otherwise consent where required.

• Maintain business records, improve our services, prevent misuse, and meet legal obligations.

Membership Applications and Identification

Information submitted for membership review, including identification documents and screening information, is used for identity verification, eligibility review, safety, and related administrative purposes.

Access is limited to authorized personnel and service providers who need the information for these purposes. Submitting an application does not guarantee membership approval.

Any required background-check authorization is handled separately. This privacy policy does not replace that authorization.

When We Share Information

We share information as reasonably necessary with service providers that help us operate, including Wix, reservation systems, payment processors, communication services, and background-check providers when applicable.

We may also disclose information when required by law or reasonably necessary to protect people, investigate fraud or misuse, enforce our agreements, or address legal claims.

Website Hosting, Cookies, and Other Services

Our website is hosted through Wix. Information submitted through the website may be processed and stored by Wix and other providers supporting the features you use.

Our website and connected services may use cookies and similar technologies for site functionality, security, preferences, and analytics. Where available, you can manage cookie preferences through our website’s cookie settings. You can also adjust your browser settings, although disabling cookies may affect some features.

Third-party websites linked from our site have their own privacy policies.

Email and Text Communications

You may unsubscribe from promotional emails using the unsubscribe link provided. For promotional text messages, follow the opt-out instructions included in the message.

Opting out of marketing does not necessarily stop communications needed to manage an existing reservation, application, account, or transaction.

Security and Retention

We use reasonable administrative and technical safeguards designed to protect personal information. No method of online transmission or storage is completely secure.

We retain information only as reasonably necessary for the purposes described in this policy, including applicable recordkeeping, legal, security, and dispute-resolution needs. Sensitive documents should be submitted only through the designated submission process.

Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may have additional privacy rights.

We may need to verify your identity before completing a request. Some information may need to be retained for legal obligations, transactions, security, or other permitted business purposes.

Children’s Privacy

Our online application and purchasing features are intended for adults. A parent or legal guardian should provide any information needed for a minor’s visit. We do not knowingly collect information directly from children under 13 through our website. Please contact us if you believe a child has submitted personal information directly.

Changes to This Policy

We may update this policy as our services or practices change. The revised policy will appear on this page with an updated effective date. We will provide additional notice when required by law.

Contact Us

SOBO Hospitality Holdings, Inc.
DBA Serendipity Sun Club & RV Park

Email: office@serendipitysunclub.com
Mailing address: 95 Cedar Hollow Rd, Cleveland, GA 30528
Telephone: (706) 851-1055